Encompass stakeholder newsletter – Summer 17


Latest news from your local vanguard – encompass MCP

View this email in your browser

Stakeholder newsletter – Summer 2017

Your latest news from encompass MCP.
Building future models of integrated health and social care, for better patient outcomes

View from our Chair –  Dr John Ribchester

“Our Encompass MCP Vanguard has now been in existence for 2 years. A lot of that time has been spent developing the various initiatives which are beginning to improve clinical and social care for our population. I’d like to tell you about two significant steps which have been taken recently, and will increase the pace of change.

Firstly, the Encompass core partners have unanimously and collectively taken the decision to form the Encompass Alliance. This means that the GP practices, Canterbury and Coastal CCG, EKHUFT, KCHFT, KMPT and KCC have agreed to work collaboratively on our new care model for community health and care. An Encompass Strategic Alliance Leadership Team and Operational Management Team have been set up.

Secondly, the Encompass GP practices have voted unanimously to form a GP Partnership. The purpose of this is to sustain and develop our GP practices, working together at scale in newly developed local care systems to improve clinical quality and outcomes for our patients.

Thus Encompass is moving from a time of development to one of more rapid delivery. There is much change ahead of us. The real test will be how this feels different for our population, and our colleagues.

I feel optimistic that these two exciting developments will make this difference.”

We’d love to feature more views from our partner organisations on Vanguard projects you might be involved in. If you’d like to feature in a forthcoming newsletter please email info@encompass-mcp.co.uk. 

We need your views

Encompass is changing rapidly, along with the rest of the Health system across Kent and Medway. We want to make sure that we are keeping you as informed as you wish to be and that the information we share is relevant and shared in a way that suits you.

Please take just three minutes to answer this short survey  by Tuesday 4 July to help us make sure we keep improving our communications. 

Community Hub operating Centres (CHOCs) save nearly 200 acute admissions so far

All five of our of Community Hub Operating Centres (CHOCs) are now up and running and regular meetings are taking place in each area:

  • Whitstable
  • Canterbury South – Bridge/ NDR / University Medical Practice
  • Faversham
  • Ash and Sandwich
  • Canterbury North – Canterbury Health Centre/Northgate Medical Practice/Sturry (went live 21 March 2017)

We are now seeing over 700 patients through the CHOCs and this is increasing each week. So far this approach has resulted in 188 planned hospital admissions avoided  and over 2017/2018 we expect to save £1.125m from fewer admissions.

We created a short film to explain the multi-disciplinary team process. We focus on Valerie a 92 year old lady who had stopped leaving the house and was confused about the care she was receiving. Watch it here


We are now planning the next steps of CHOC development which is to look at bringing them into physical locations rather than being virtual teams. 

Aligning our work with the wider transformation in health and social care

The Kent and Medway sustainability and transformation plan (STP) sets out how local health and care organisations want to work better together to:

  • help people lead healthier and longer lives
  • address variation in the quality of care and how easily people can access services
  • and ensure the NHS makes better use of the money available.

The care model piloted by Encompass over the past two years continues to inform the broader Local Care strand of the STP, through initiatives such as; integrated and multi-disciplinary teams, social prescribing, prevention, and Home First.  Over the coming few months, we will work with partner organisations and stakeholders to identify the detailed specifications for the physical locations from which we will deliver our multi-disciplinary model of care. 

Sharing information and creating one patient record

One of the key projects for Encompass and for the health and care system across East Kent is the ability to share data. Sharing data helps reduce duplication for all parties and gives a better patient experience. Patient confidentiality and data security remains an absolute priority.

The MIG (Medical Interoperability Gateway) is currently being implemented across East Kent, with providers such as EKHUFT, KCHFT, KMPT, Pilgrims Hospices and Out of Hours already viewing the GP Record as well as viewing care plans.  Currently testing is underway to provide the ability for GPs to view EKHUFT data with plans to extend this to other providers.

This wider access to the patient record will reduce duplication and save time for the patient.

GPs with special interests (GPwSIs) 

Encompass continues to grow out of hospital (OOH) care by supporting GPs to specialise in services that would otherwise often take place in an acute setting. Following the success of the current Ear Nose and Throat (ENT) service (in which GPs were trained to offer services previously only available in hospital), there is an extension in 2017/18.

Progress is being made on the development of more GPs with Special Interests (GPwSIs), with twelve GPs coming forward for training in dermatology, dementia, ear nose and throat (ENT), neurology, ophthalmology, respiratory, cardiology and rheumatology.

We anticipate that GPs with special interests (GPswSI) would undertake training during 2017/18 with a view to implementing the new community services in 2018/19.

Social prescribing update

Red Zebra have been attending many CHOC meetings to continue to share social prescribing knowledge.

Jenny from Red Zebra gave us her thoughts on working in the Encompass model:

“The Social Prescribing Co-ordinators have attended the CHOCs where relevant for nine months.  The CHOCs are an excellent model for multidisciplinary working relationships, bringing together primary and secondary health care professionals with the charity sector, sharing information on patients who have needs that span across more than one specialism or sector.

Our role within the CHOCs is to be the voice of the voluntary sector, and it’s the co-ordinators job to know what support and services are available in the areas we work in. We feel it’s important to be ‘seen’ in these meetings as a partner in facilitating services and care to patients who are brought to the meetings. Positive social impact will have positive health outcomes.”

One lady, recently referred to Red Zebra via the CHOC meeting was Mrs S.

Mrs S has been known to a number of agencies for some time, has various long term conditions and is becoming forgetful. She  recently moved into sheltered accommodation and doesn’t feel that she is coping. She is lonely and would like to get out and about more socially and make a permanent move to a care home.

Referrals include:-

  • Whitstable Age UK for  benefits check
  • Faversham Age UK for Advocacy Service
  • Age UK Herne Bay for Day Centre Services
  • Red Zebra Transport service re. attending medical appointments and transport to and from Day Centre
  • Befriending service
  • Back to GP surgery re. continence service
  • Social Services re. potential move to a care home 
  • Integrated Community Equipment Service re. a perch stool

Although Mrs S is happy with the service she has received, she may need further assistance in the future and Red Zebra, alongside the other members of themulti-disciplinary team will continue to support her to avoid her going into hospital.



Get all the latest news

Please follow us on twitter  @encompassmcp to keep up to date.

Copyright © 2017 Encompass MCP, All rights reserved.

Our mailing address is:

Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list



This email was sent to *|EMAIL|*

why did I get this?    unsubscribe from this list    update subscription preferences



Comments: no replies

Join in: leave your comment